Mitsubishi Motors leveraging connected car technology to enhance customer service

Mitsubishi Motors North America and Internet-of-Things technology providers Aeris and Dealer-FX  are partnering to leverage connected car technology to enhance customer service and ownership experience.

Through integrations with the Aeris Mobility Services and Dealer-FX ONE platforms, the My MITSUBISHI CONNECT mobile app will now enable Mitsubishi Eclipse Cross drivers to view real-time service and maintenance needs, as reported by their vehicles. This system  provides owners with timely and specific information about their vehicles and gives them the technology to act on that information in seconds.

Located in Franklin, Tennessee, MMNA is a part of the Renault-Nissan-Mitsubishi Alliance. The company, through a network of approximately 350 dealer partners across the United States, is responsible for the sales, research and development, marketing and customer service of Mitsubishi Motors vehicles in the U.S.

Aeris is a technology company focused on implementing IoT solutions. The company claims to improve businesses by reducing costs, accelerating time-to-market, and enabling new revenue streams. Dealer-FX based in the US, Canada, and Puerto Rico, uses advanced data integrations and mobile technology, to streamline processes and communication for service departments. The company is hence reinventing service lane technology to help automotive retailers grow their business, retain more customers, and become more efficient

This is not Mitsubishi’s first app to successfully leverage the internet of things. Mitsubishi Road Assist+ is a hardware-free, smartphone-based app provided by an OEM that lets owners realize the cost savings of usage-based insurance without having to own a newer “connected car” with built-in telematics capabilities or aftermarket-installed telematics hardware.

My MITSUBISHI CONNECT and Mitsubishi Road Assist+ are currently available on the Google Play store and the Apple’s App Store for use on Android and iOS devices.

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